FAQs

How can I review my order or check the status of my order?

If you placed an order on our website you will receive an email after checking out with full order details and confirmation number. Once the order is ready for shipping you will receive another email with the tracking number and full details of your order.

How do I change or cancel my order?

Once your order has been placed, we cannot modify or cancel your order.

When will I see a charge on my credit card for my order?

We charge the credit card/account you provided at checkout when your order has left our order fulfillment center and we have set the status to shipped/complete.
Debit and Bank Check Cards may reflect deduction of funds immediately upon order.

When using a debit or bank check card you may see an "Authorization Hold" or a "Direct Debit" posted to your account, depending on your bank's policy. The "hold" will be placed on your account for the total amount of your purchase; this verifies that the necessary funds are available for the order.
Once your order has shipped, the "Charge" or "Debit Settlement" will appear on your account.

How can I track my order?
The tracking number will be available if your order is in "Shipped" or "Completed" status. You will receive a Shipping Confirmation email with your tracking number. All orders are shipped through USPS Priority Mail. You can track your order by clicking the link on the tracking number or by copying and pasting the number on USPS

 

When will I receive my order?

Orders are processed Monday through Friday. If you place an order on a Holiday, Saturday or Sunday or after the cutoff on a regular business day, your order will be processed the following business day. Please allow up to 3 business days for processing your order. Orders that are shipped will be delivered between 5-7 business days after shipping. Please note that due to Covid19 Restrictions USPS is experiencing a high volume of packages. If you have yet to receive your packages within 14-20 Business Days please contact us at customerservice@classychicfierce.com.

Does Your Company Express Ship?

At this time Classy Chic Fierce is not Express Shipping Orders. Please check back again soon.

I would like to provide feedback on my experience, how can I do that?

You can write a product review by submitting an email to customerservice@classychicfierce.com or by sending us a DM to @classychicfierce.

I need a repair, where do I go, and how much does it cost?

Classy Chic Fierce stands by our products 100%. If you are experiencing any issues with you item please contact us at customerservice@classychicfierce.com. Please make sure you include your order number, full name, and contact information so someone from our team can contact you. In most cases if you need repairs for your jewelry we will ship you out the same exact item if it is in stock or a similar item depending on the circumstances. 

What is the standard necklace length?

Our standard necklace size is 16" or 18".

What is the standard ring size?

Our standard ring size is 7 unless otherwise noted in the product detail section.

What is the standard bracelet length?

Our standard size for bracelets is 7" or 7.5". unless otherwise noted in the product detail section. Please note that our signature bracelet is adjustable and is for all sizes. 

Do you offer gift wrap?

At this time we are not offering gift wrap. Please check back during the holiday season for this option. 

Is all your jewelry Tarnish Free?

Please check the description for all items before placing an order.

How do I care for my jewelry?

Each purchase will come with a jewelry care card. Please check your shipping packaging when your package is delivered. 

What is Fine Jewelry?

Fine Jewelry to me is made up of long lasting metals such as gold, silver, platinum, etc… that can be plated or dipped into 10k-24k gold/white gold. Fine jewelry is made up of stones such as but not limited to diamonds, rubies, emeralds, pearls, sapphires and occasionally cubic zirconia stones.