Most jewelry repairs require soldering, or the process of mending two broken pieces together by heating up a metal alloy and using it as a glue. Different metals have different heat points. While each case differs depending on the damage and the item it is best to use a professional expert when dealing with any repairs.
If the item is not capable of being repaired please send us an email at email@example.com. Please allow up to at least 48 hours for a representative to get back to you. Depending on the circumstances we will ship out a new item. Please refer to our Jewelry Care Instructions to better care for your jewelry.
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