Most jewelry repairs require soldering, or the process of mending two broken pieces together by heating up a metal alloy and using it as a glue. Different metals have different heat points. While each case differs depending on the damage and the item it is best to use a professional expert when dealing with any repairs. 

If the item is not capable of being repaired please send us an email at Please allow up to at least 48 hours for a representative to get back to you. Depending on the circumstances we will ship out a new item. Please refer to our Jewelry Care Instructions to better care for your jewelry.